Patuxent Materials, Inc. is seeking a full-time Inside Sales & Customer Service Representative to join our team. Duties for this position include providing an excellent customer service experience, working with Dispatch to manage order information and communications, researching, and troubleshooting order issues, maintaining project and bid lists, processing incoming information and generating reports and project information.

MINIMUM QUALIFICATIONS

One (1) year of general work experience preferably in customer service, inside sales, or related field. Bachelor’s degree in a related field is preferred.

ESSENTIAL FUNCTIONS
•Receive and reply to customer inquiries related to product pricing, product types and overall project information.
•Quote COD customers and requests.
•Generate orders and communicate delivery instructions through our dispatch office.
•Post delivery customer follow up through phone calls or emails.
•Call assigned customers to inquire on potential needs.
•Research and pursue project leads and potential contacts for outside sale team.
•Generate project information and customer leads. Interact closely with Sales team by relaying information such as job location, contacts, material types and quantities.
•Review customer concerns with Sales and Dispatch.
•Qualify customers for projects listed through online Bid listings.
•Send and receive credit applications.
•Maintaining material information and specifications.
•Occasional office visits to customers.

KNOWLEDGE, SKILLS, AND ABILITIES
•Estimating experience is preferred.
•Knowledge of and ability to use computer applications and systems.
•Math background or desire to learn.
•Effective communicator and organizer.
•Ability to Multi-Task.
•Highly motivated, energetic, and a results-oriented attitude.
•Ability to work independently as well as part of a team.

Patuxent Companies is an equal opportunity employer with over 35 years of business success and offers competitive salaries and comprehensive benefits. We seek to create a welcoming and diverse environment and look forward to working with you!

Patuxent Materials, Inc. is seeking a full-time Inside Sales & Customer Service Representative to join our team. Duties for this position include providing an excellent customer service experience, working with Dispatch to manage order information and communications, researching, and troubleshooting order issues, maintaining project and bid lists, processing incoming information and generating reports and project information.

MINIMUM QUALIFICATIONS

One (1) year of general work experience preferably in customer service, inside sales, or related field. Bachelor’s degree in a related field is preferred.

ESSENTIAL FUNCTIONS
•Receive and reply to customer inquiries related to product pricing, product types and overall project information.
•Quote COD customers and requests.
•Generate orders and communicate delivery instructions through our dispatch office.
•Post delivery customer follow up through phone calls or emails.
•Call assigned customers to inquire on potential needs.
•Research and pursue project leads and potential contacts for outside sale team.
•Generate project information and customer leads. Interact closely with Sales team by relaying information such as job location, contacts, material types and quantities.
•Review customer concerns with Sales and Dispatch.
•Qualify customers for projects listed through online Bid listings.
•Send and receive credit applications.
•Maintaining material information and specifications.
•Occasional office visits to customers.

KNOWLEDGE, SKILLS, AND ABILITIES
•Estimating experience is preferred.
•Knowledge of and ability to use computer applications and systems.
•Math background or desire to learn.
•Effective communicator and organizer.
•Ability to Multi-Task.
•Highly motivated, energetic, and a results-oriented attitude.
•Ability to work independently as well as part of a team.

Patuxent Companies is an equal opportunity employer with over 35 years of business success and offers competitive salaries and comprehensive benefits. We seek to create a welcoming and diverse environment and look forward to working with you!

Job Summary

Patuxent Materials, Inc. is seeking a full-time experienced Dispatcher to join our team. Duties for this position include providing an excellent customer service experience, managing order intake, working with drivers to successfully dispatch services and ensure delivery, recording and managing resource assignments, inventories, and availability.

MINIMUM QUALIFICATIONS

One (1) year of experience in dispatch or a closely related field or a combination of experience and education emphasizing transportation/logistics, customer relations and computer systems. Experience with transportation dispatch software or similar computer applications preferred.

ESSENTIAL FUNCTIONS

•Compiles and maintains a list of available trucks
•Assigns vehicles/trucks to workload according to factors such as body type, driver ability, seniority
•Prepares delivery tickets and related shipping documents and assigns drivers for scheduled deliveries
•Directs activities of drivers using Dispatch software
•Communicates with customers, taking orders for aggregate products
•Quotes prices and takes orders for COD customers, often recommending type and quantity of material to be used
•Enters orders into Dispatch software
•Records any information pertinent to delivery of the loads such as holding time, person present on job site or not, etc.
•Confers with various plants to determine product availability
•Uses maps to determine job site locations
•Maintains records of mileage, fuel used, hours worked and revenue for each driver

KNOWLEDGE, SKILLS, AND ABILITIES (KSA)

•Experience in fast paced dispatch environment
•Excellent verbal and written communication skills
•Strong problem-solving skills
•Good data entry skills
•Ability to process paperwork associated with delivery of loads
•Time management skills
•Customer Service oriented
•Ability to multitask and prioritize
•Proficient in Microsoft Office

Patuxent Companies is an equal opportunity employer with over 35 years of business success and offers competitive salaries and comprehensive benefits. We seek to create a welcoming and diverse environment and look forward to working with you!

Job Summary

Patuxent Materials, Inc. is seeking a full-time experienced Dispatcher to join our team. Duties for this position include providing an excellent customer service experience, managing order intake, working with drivers to successfully dispatch services and ensure delivery, recording and managing resource assignments, inventories, and availability.

MINIMUM QUALIFICATIONS

One (1) year of experience in dispatch or a closely related field or a combination of experience and education emphasizing transportation/logistics, customer relations and computer systems. Experience with transportation dispatch software or similar computer applications preferred.

ESSENTIAL FUNCTIONS

•Compiles and maintains a list of available trucks
•Assigns vehicles/trucks to workload according to factors such as body type, driver ability, seniority
•Prepares delivery tickets and related shipping documents and assigns drivers for scheduled deliveries
•Directs activities of drivers using Dispatch software
•Communicates with customers, taking orders for aggregate products
•Quotes prices and takes orders for COD customers, often recommending type and quantity of material to be used
•Enters orders into Dispatch software
•Records any information pertinent to delivery of the loads such as holding time, person present on job site or not, etc.
•Confers with various plants to determine product availability
•Uses maps to determine job site locations
•Maintains records of mileage, fuel used, hours worked and revenue for each driver

KNOWLEDGE, SKILLS, AND ABILITIES (KSA)

•Experience in fast paced dispatch environment
•Excellent verbal and written communication skills
•Strong problem-solving skills
•Good data entry skills
•Ability to process paperwork associated with delivery of loads
•Time management skills
•Customer Service oriented
•Ability to multitask and prioritize
•Proficient in Microsoft Office

Patuxent Companies is an equal opportunity employer with over 35 years of business success and offers competitive salaries and comprehensive benefits. We seek to create a welcoming and diverse environment and look forward to working with you!